Cancellation & Refund Policy

Because you book at a distance (online), you have a legal right to cancel a paid booking for any reason within 14 days of the day you made it, and receive a full refund, as long as the check has not yet been carried out. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When you book, we ask you to request that we arrange your appointment straight away — including if it is within those 14 days — and to acknowledge that once the check has been carried out it can no longer be cancelled. This lets you book appointments at short notice. Cancelling before the check simply gives you a full refund: nothing is deducted for the time we spent arranging it.

To cancel you can use your account (open the booking under "My bookings" and choose Cancel), email hello@pamvita.com, or use the model cancellation form in section 9. You do not have to give a reason.

After the 14-day period you can still cancel from your account at any time before your appointment. If you cancel 24 hours or more before your appointment time, you receive a full refund automatically.

If you cancel less than 24 hours before, the booking is cancelled but the payment is not automatically refunded, because the partner has reserved that time and equipment for you. If you cancelled late because of illness, an emergency or another genuine reason, email hello@pamvita.com — we review these individually.

You can move a booking to another available time at the same partner location, free of charge, at any time before your appointment. Your original payment carries over; no money moves.

If we or a partner location cancel your booking for any reason, you always receive a full refund automatically, whatever the timing, and we will help you rebook if you would like to.

If you attend but the check cannot be carried out — for example an equipment problem or a sample that could not be processed — email hello@pamvita.com. We will arrange a free repeat check or a full refund, whichever you prefer.

If you do not attend and have not cancelled, the booking is treated as missed and is not refunded automatically, as the partner held the slot for you. Your 14-day legal right (section 1) is not affected: if the appointment was within 14 days of booking and you cancel within that period, you will be refunded. If something went wrong on the day, please still get in touch.

Refunds go back to the card or payment method you used, within 14 days of your cancellation. Your bank usually shows the refund within 5 to 10 working days. We will email you when a refund has been issued.

Where you reserve online and pay at the partner location (currently Morocco), no money is taken online, so there is nothing to refund. You can cancel a reservation you no longer need from your account at no charge.

You can use this form to cancel within the 14-day period, but you do not have to — an email or a cancellation in your account works just as well.

To: Pamvita (Pamirian Pharma Ltd), Office 121, Unit 1, Watling Gate, 297–303 Edgware Road, London NW9 6NB. Email: hello@pamvita.com.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*]: [wellness check and booking reference]. Ordered on [*]: [date]. Name of consumer(s): [*]. Address of consumer(s): [*]. Signature of consumer(s) (only if this form is notified on paper): [*]. Date: [*].

[*] Delete as appropriate.

Nothing in this policy affects your statutory rights as a consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where those rights give you a stronger entitlement than this policy, those rights apply.

Pamvita (Pamirian Pharma Ltd), Office 121, Unit 1, Watling Gate, 297–303 Edgware Road, London NW9 6NB. Email: hello@pamvita.com.